Aurelian - Notice history

This incident has been resolved. All post call action items are processing as normal. All delayed action items have been posted as expected

This incident has been resolved, all Cora services have recovered. Please reach out to us if you continue to experience any issues

Our upstream infrastructure provider has implemented a fix, and our error rate is recovering - we are continuing to monitor.

This incident was impacting transcribing call audio for Cora calls, which would prevent the widget from showing. There was no impact to the audio flowing on the calls themselves, and no impact on Ava calls.

We identified an issue with one of our downstream services that is affecting CORA’s reliability.

Approximately 20% of CORA calls are failing. This incident is not impacting AVA calls.

The fix has been released, test calls are working as expected. Please reach out to us if you continue to experience any issues

We have identified an issue with non-english calls in Ava that is causing Ava to fail. Calls are being transferred to dispatchers, no call has been dropped. We are currently working on a fix

Agent is now back on and operational. Will continue monitoring closely.

All agents have been placed into passthrough mode -- all calls are ringing through to dispatch as expected.

We are continuing to work on a fix for this incident.