Aurelian - Delays in post task followups – Incident details

All systems operational

Delays in post task followups

Resolved
Degraded performance
Started 2 months agoLasted about 2 hours

Affected

Dashboard

Degraded performance from 12:30 AM to 2:44 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All post call action items are processing as normal. All delayed action items have been posted as expected

  • Identified
    UTC
    Identified

    Post call action items were delayed for a subset of calls, we've fully recovered and post call action items are processing as normal. Delays were occurring between 5:30 and 7:30pm, and a small fraction of action items were delayed by ~20 minutes