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  <channel>
    <title>Aurelian Status - Incident history</title>
    <link>https://status.aurelian.com</link>
    <description>Aurelian</description>
    <pubDate>Mon, 28 Sep 2026 23:59:11 +0000</pubDate>
    
<item>
  <title>Failure to resolve action items </title>
  <description>
    Type: Incident
    Duration: 9 minutes

    Affected Components: Dashboard
    Sep 28, 23:59:11 GMT+0 - Identified - We&#039;ve identified a problem resolving action items that is currently impacting all orgs. This is not impacting calls - Ava is still taking calls and completing them as normal. We are currently working on a fix  Sep 29, 00:07:44 GMT+0 - Resolved - This incident has been resolved. No calls were impacted - dashboard functionality is back to normal  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 9 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:59:11&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We&#039;ve identified a problem resolving action items that is currently impacting all orgs. This is not impacting calls - Ava is still taking calls and completing them as normal. We are currently working on a fix .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:07:44&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved. No calls were impacted - dashboard functionality is back to normal .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 28 Sep 2026 23:59:11 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmulwslui01qp1nqoghk502qb</link>
  <guid>https://status.aurelian.com/incident/cmulwslui01qp1nqoghk502qb</guid>
</item>

<item>
  <title>Failure to load overview page </title>
  <description>
    Type: Incident
    Duration: 8 minutes

    Affected Components: Dashboard
    Sep 16, 00:16:24 GMT+0 - Resolved - This incident has been resolved. Sep 16, 00:08:23 GMT+0 - Investigating - We are currently experiencing an issue loading the overview page for action items. We have identified the issue and are currently working on a fix   
  
Call taking is not impacted, you can still view calls in the &quot;Call history&quot; page.  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 8 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:16:24&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:08:23&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently experiencing an issue loading the overview page for action items. We have identified the issue and are currently working on a fix   
  
Call taking is not impacted, you can still view calls in the &quot;Call history&quot; page. .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Wed, 16 Sep 2026 00:08:23 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmu3cecrn01un0wocw1n7t278</link>
  <guid>https://status.aurelian.com/incident/cmu3cecrn01un0wocw1n7t278</guid>
</item>

<item>
  <title>Delays in post task followups </title>
  <description>
    Type: Incident
    Duration: 2 hours and 14 minutes

    Affected Components: Dashboard
    Jun 11, 00:30:00 GMT+0 - Identified - Post call action items were delayed for a subset of calls, we&#039;ve fully recovered and post call action items are processing as normal. Delays were occurring between 5:30 and 7:30pm, and a small fraction of action items were delayed by \~20 minutes  Jun 11, 02:44:25 GMT+0 - Resolved - This incident has been resolved. All post call action items are processing as normal. All delayed action items have been posted as expected  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 14 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Post call action items were delayed for a subset of calls, we&#039;ve fully recovered and post call action items are processing as normal. Delays were occurring between 5:30 and 7:30pm, and a small fraction of action items were delayed by \~20 minutes .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:44:25&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved. All post call action items are processing as normal. All delayed action items have been posted as expected .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Thu, 11 Jun 2026 00:30:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmq8xjc6u05fmqjdpqkwxega0</link>
  <guid>https://status.aurelian.com/incident/cmq8xjc6u05fmqjdpqkwxega0</guid>
</item>

<item>
  <title>A subset of CORA calls is failing.</title>
  <description>
    Type: Incident
    Duration: 2 hours and 2 minutes

    Affected Components: Cora
    May 28, 14:35:00 GMT+0 - Investigating - We are currently investigating this incident. May 28, 15:10:00 GMT+0 - Identified - We identified an issue with one of our downstream services that is affecting CORA’s reliability. 

Approximately 20% of CORA calls are failing. This incident is not impacting AVA calls. May 28, 16:28:42 GMT+0 - Monitoring - Our upstream infrastructure provider has implemented a fix, and our error rate is recovering - we are continuing to monitor.

This incident was impacting transcribing call audio for Cora calls, which would prevent the widget from showing. There was no impact to the audio flowing on the calls themselves, and no impact on Ava calls.  May 28, 16:37:28 GMT+0 - Resolved - This incident has been resolved, all Cora services have recovered. Please reach out to us if you continue to experience any issues  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 2 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:35:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:10:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We identified an issue with one of our downstream services that is affecting CORA’s reliability. 

Approximately 20% of CORA calls are failing. This incident is not impacting AVA calls..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:28:42&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  Our upstream infrastructure provider has implemented a fix, and our error rate is recovering - we are continuing to monitor.

This incident was impacting transcribing call audio for Cora calls, which would prevent the widget from showing. There was no impact to the audio flowing on the calls themselves, and no impact on Ava calls. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:37:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved, all Cora services have recovered. Please reach out to us if you continue to experience any issues .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Thu, 28 May 2026 14:35:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmppn7lki009eqqqql4n2h3rb</link>
  <guid>https://status.aurelian.com/incident/cmppn7lki009eqqqql4n2h3rb</guid>
</item>

<item>
  <title>Issue with non-english Ava calls</title>
  <description>
    Type: Incident
    Duration: 6 hours and 19 minutes

    Affected Components: AI Agent
    May 27, 06:15:00 GMT+0 - Identified - We have identified an issue with non-english calls in Ava that is causing Ava to fail. Calls are being transferred to dispatchers, no call has been dropped. We are currently working on a fix  May 27, 00:20:00 GMT+0 - Investigating - We are currently investigating an issue that appears to be impacting all non-english ava calls. Calls are being transferred to dispatchers, no calls have been dropped.    May 27, 06:34:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 27, 06:38:52 GMT+0 - Resolved - This incident has been resolved. May 27, 06:39:08 GMT+0 - Resolved - The fix has been released, test calls are working as expected. Please reach out to us if you continue to experience any issues  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 6 hours and 19 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:15:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We have identified an issue with non-english calls in Ava that is causing Ava to fail. Calls are being transferred to dispatchers, no call has been dropped. We are currently working on a fix .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:20:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating an issue that appears to be impacting all non-english ava calls. Calls are being transferred to dispatchers, no calls have been dropped.   .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:34:17&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:38:52&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:39:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  The fix has been released, test calls are working as expected. Please reach out to us if you continue to experience any issues .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Wed, 27 May 2026 00:20:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmpnoc9ac00zgqmp5lh23fw2t</link>
  <guid>https://status.aurelian.com/incident/cmpnoc9ac00zgqmp5lh23fw2t</guid>
</item>

<item>
  <title>Issue with post-task processing</title>
  <description>
    Type: Incident
    Duration: 26 minutes

    Affected Components: AI Agent
    May 10, 16:40:30 GMT+0 - Investigating - We are currently investigating this incident. May 10, 16:41:42 GMT+0 - Identified - All agents have been placed into passthrough mode -- all calls are ringing through to dispatch as expected.  
  
We are continuing to work on a fix for this incident. May 10, 16:45:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 10, 16:50:38 GMT+0 - Monitoring - Agent is now back on and operational. Will continue monitoring closely.  May 10, 17:06:26 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 26 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:40:30&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:41:42&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  All agents have been placed into passthrough mode -- all calls are ringing through to dispatch as expected.  
  
We are continuing to work on a fix for this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:45:17&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:50:38&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  Agent is now back on and operational. Will continue monitoring closely. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:06:26&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Sun, 10 May 2026 16:40:30 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmp001c7w027cpdvbfirla9sq</link>
  <guid>https://status.aurelian.com/incident/cmp001c7w027cpdvbfirla9sq</guid>
</item>

<item>
  <title>Delayed Generation of Action Items and Summaries</title>
  <description>
    Type: Incident
    Duration: 2 hours and 55 minutes

    Affected Components: Dashboard
    Mar 20, 09:15:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 20, 12:10:00 GMT+0 - Resolved - Between 2:15 AM PST and 5:10 AM PST, Aurelian users may have experienced significant delays in action item and summary generation for calls. The internal system causing this has been identified and the issue has now been resolved. 

Call handling itself was unaffected, and any calls that would normally be handled without an action item were unaffected, including emergency detection, transfers, etc. However, calls that would have generated action items during this time period may not have seen those action items appear until much later. 

Our team is identifying why internal alerting systems did not identify and alert the issue sooner and working to close any discovered gaps. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 55 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:15:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:10:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Between 2:15 AM PST and 5:10 AM PST, Aurelian users may have experienced significant delays in action item and summary generation for calls. The internal system causing this has been identified and the issue has now been resolved. 

Call handling itself was unaffected, and any calls that would normally be handled without an action item were unaffected, including emergency detection, transfers, etc. However, calls that would have generated action items during this time period may not have seen those action items appear until much later. 

Our team is identifying why internal alerting systems did not identify and alert the issue sooner and working to close any discovered gaps..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Fri, 20 Mar 2026 09:15:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmmywf5280076sxckh4w67hli</link>
  <guid>https://status.aurelian.com/incident/cmmywf5280076sxckh4w67hli</guid>
</item>

<item>
  <title>Increased Transfer and Error Rates</title>
  <description>
    Type: Incident
    Duration: 12 hours and 30 minutes

    Affected Components: AI Agent
    Feb 20, 05:00:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 10:30:00 GMT+0 - Resolved - We put up another hotfix to mitigate the issue.  Feb 20, 06:30:00 GMT+0 - Resolved - We put up a hotfix which mitigated the issue. Closely monitoring.  Feb 20, 09:00:00 GMT+0 - Investigating - We started seeing the spike again despite having deployed the hotfix Feb 20, 17:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 20, 15:00:00 GMT+0 - Investigating - We started seeing another spike in the transfer rate.  Feb 20, 16:30:00 GMT+0 - Identified - Identified the root cause with one of our providers and started working on the permanent hotfix. Feb 20, 18:30:00 GMT+0 - Resolved - The permanent fix has been deployed. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 12 hours and 30 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  We put up another hotfix to mitigate the issue. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  We put up a hotfix which mitigated the issue. Closely monitoring. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We started seeing the spike again despite having deployed the hotfix.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We started seeing another spike in the transfer rate. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Identified the root cause with one of our providers and started working on the permanent hotfix..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;18:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  The permanent fix has been deployed..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Fri, 20 Feb 2026 05:00:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmlvemjzv03b813qmize7las3</link>
  <guid>https://status.aurelian.com/incident/cmlvemjzv03b813qmize7las3</guid>
</item>

<item>
  <title>Elevated Carrier Error Rates</title>
  <description>
    Type: Incident
    Duration: 2 hours and 26 minutes

    Affected Components: AI Agent
    Oct 20, 16:40:39 GMT+0 - Identified - We are observing elevated error rates from Twilio again, which seems to be a continuation of this morning&#039;s ongoing AWS outage. We are transferring all calls through to the center out of an abundance of caution. Oct 20, 18:51:01 GMT+0 - Monitoring - We are seeing signs of recovery from Twilio and AWS and are gradually reintroducing traffic to the AI agent. Oct 20, 19:06:59 GMT+0 - Resolved - We are observing broad recovery. We will continue to monitor for regressions from Twilio or AWS&#039; side and update accordingly. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 26 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:40:39&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We are observing elevated error rates from Twilio again, which seems to be a continuation of this morning&#039;s ongoing AWS outage. We are transferring all calls through to the center out of an abundance of caution..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;18:51:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We are seeing signs of recovery from Twilio and AWS and are gradually reintroducing traffic to the AI agent..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:06:59&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  We are observing broad recovery. We will continue to monitor for regressions from Twilio or AWS&#039; side and update accordingly..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 20 Oct 2025 16:40:39 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmgzd3g1d03l4mnf23rycw7ju</link>
  <guid>https://status.aurelian.com/incident/cmgzd3g1d03l4mnf23rycw7ju</guid>
</item>

<item>
  <title>Partial Carrier Service Outage</title>
  <description>
    Type: Incident
    Duration: 2 hours and 36 minutes

    Affected Components: AI Agent
    Oct 20, 07:13:40 GMT+0 - Investigating - We are investigating a potential carrier outage from our carrier partner Twilio. We are actively redirecting all calls directly to the center at this time.  Oct 20, 07:21:14 GMT+0 - Identified - Twilio has confirmed they are experiencing elevated error rates on their APIs. We believe our kill switch should be working as intended and calls should be transferring through to the center. Please text me directly if you are experiencing any active connectivity issues at 908-938-2970 - James Oct 20, 08:04:28 GMT+0 - Identified - We are continuing to monitor Twilio for updates. It appears there is a major AWS outage that is the source of the issues. We will provide updates as Twilio and AWS make them available. Calls are continuing to be directly passed through to the center. Oct 20, 09:06:21 GMT+0 - Identified - AWS indicates that they have identified the cause and are working on a fix. We are continuing to monitor and will provide additional updates as they become available. Calls are continuing to be redirected directly to the center. Oct 20, 09:38:01 GMT+0 - Monitoring - We are observing significant signs of recovery from AWS and Twilio. We are beginning to route traffic back to our AI and monitoring to ensure full functionality has been restored. Oct 20, 09:49:11 GMT+0 - Resolved - AI Call Handling has been restored to normal functionality.  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 2 hours and 36 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:13:40&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are investigating a potential carrier outage from our carrier partner Twilio. We are actively redirecting all calls directly to the center at this time. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:21:14&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  Twilio has confirmed they are experiencing elevated error rates on their APIs. We believe our kill switch should be working as intended and calls should be transferring through to the center. Please text me directly if you are experiencing any active connectivity issues at 908-938-2970 - James.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:04:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We are continuing to monitor Twilio for updates. It appears there is a major AWS outage that is the source of the issues. We will provide updates as Twilio and AWS make them available. Calls are continuing to be directly passed through to the center..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:06:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  AWS indicates that they have identified the cause and are working on a fix. We are continuing to monitor and will provide additional updates as they become available. Calls are continuing to be redirected directly to the center..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:38:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We are observing significant signs of recovery from AWS and Twilio. We are beginning to route traffic back to our AI and monitoring to ensure full functionality has been restored..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:49:11&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  AI Call Handling has been restored to normal functionality. .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Mon, 20 Oct 2025 07:13:40 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmgysubcz02yoyldj0641uwxq</link>
  <guid>https://status.aurelian.com/incident/cmgysubcz02yoyldj0641uwxq</guid>
</item>

<item>
  <title>Issues with AI Agent Hearing Callers</title>
  <description>
    Type: Incident
    Duration: 30 minutes

    Affected Components: AI Agent
    Aug 2, 17:16:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 2, 17:46:00 GMT+0 - Resolved - Summary:

From 10:16 PST to 10:46 PST, a subset of calls experienced an issue where Aurelian&#039;s AI could not properly &quot;hear&quot; the caller. Our internal systems alerted us to this issue around 10:28 PST and we were able to quickly identify the misbehaving service and recover it. We observed the system fully recover by 10:46 PST.

As follow up, Aurelian will review our failover mechanisms to automatically recover from similar events, and will implement failsafes to better detect and transfer callers that this occurs to. Aug 2, 18:48:31 GMT+0 - Resolved - This incident has been resolved. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 30 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:16:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:46:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  Summary:

From 10:16 PST to 10:46 PST, a subset of calls experienced an issue where Aurelian&#039;s AI could not properly &quot;hear&quot; the caller. Our internal systems alerted us to this issue around 10:28 PST and we were able to quickly identify the misbehaving service and recover it. We observed the system fully recover by 10:46 PST.

As follow up, Aurelian will review our failover mechanisms to automatically recover from similar events, and will implement failsafes to better detect and transfer callers that this occurs to..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;18:48:31&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Sat, 2 Aug 2025 17:16:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cmdulqgza005xheix1v13gtjb</link>
  <guid>https://status.aurelian.com/incident/cmdulqgza005xheix1v13gtjb</guid>
</item>

<item>
  <title>Delayed Generation of Action Items and Summaries</title>
  <description>
    Type: Incident
    Duration: 26 minutes

    Affected Components: Dashboard
    Feb 26, 13:25:04 GMT+0 - Identified - We have identified an issue with an upstream provider and are working to fallback to a backup provider. Feb 26, 13:14:54 GMT+0 - Investigating - We are aware of delayed generation of action items and summaries in Aurelian. We are currently investigating this incident and working on a fix. Feb 26, 13:32:23 GMT+0 - Monitoring - We are seeing signs of recovery and monitoring to ensure all calls are properly processed. Feb 26, 13:41:24 GMT+0 - Resolved - This incident has been resolved.

Summary:

Beginning at around 5:00 AM PST, action items and summaries for calls handled through Aurelian may have been delayed due to an issue with an upstream provider. Action items may have been delayed by up to 30 minutes. 

At this time, all action items and summaries should be generating as normal. We will be implementing additional fallbacks to ensure we are not dependent on a single provider moving forward.  
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 26 minutes</p>
    <p><strong>Affected Components:</strong> </p>
    &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:25:04&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
  We have identified an issue with an upstream provider and are working to fallback to a backup provider..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:14:54&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are aware of delayed generation of action items and summaries in Aurelian. We are currently investigating this incident and working on a fix..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:32:23&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
  We are seeing signs of recovery and monitoring to ensure all calls are properly processed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:41:24&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved.

Summary:

Beginning at around 5:00 AM PST, action items and summaries for calls handled through Aurelian may have been delayed due to an issue with an upstream provider. Action items may have been delayed by up to 30 minutes. 

At this time, all action items and summaries should be generating as normal. We will be implementing additional fallbacks to ensure we are not dependent on a single provider moving forward. .&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Wed, 26 Feb 2025 13:14:54 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cm7lxtuh00032vo1f95xd1cpf</link>
  <guid>https://status.aurelian.com/incident/cm7lxtuh00032vo1f95xd1cpf</guid>
</item>

<item>
  <title>Aurelian Outage Due to Azure Outage</title>
  <description>
    Type: Incident
    

    Affected Components: Dashboard, AI Agent
    Jan 10, 19:59:53 GMT+0 - Resolved - This incident has been resolved. Jan 10, 06:25:00 GMT+0 - Resolved - This incident has been resolved. Jan 10, 04:49:00 GMT+0 - Investigating - We are currently investigating this incident. 
  </description>
  <content:encoded>
    <![CDATA[<p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> , </p>
    &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:59:53&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:25:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
  This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:49:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
  We are currently investigating this incident..&lt;/p&gt;
]]>
  </content:encoded>
  <pubDate>Fri, 10 Jan 2025 04:49:00 +0000</pubDate>
  <link>https://status.aurelian.com/incident/cm5r5e0p6001c13c2w400q3eg</link>
  <guid>https://status.aurelian.com/incident/cm5r5e0p6001c13c2w400q3eg</guid>
</item>

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