Aurelian - Issue with non-english Ava calls – Incident details

All systems operational

Issue with non-english Ava calls

Resolved
Degraded performance
Started 4 months agoLasted 6 hours 18 minutes

Affected

AI Agent

Partial outage from 12:20 AM to 6:38 AM

Updates
  • Update
    UTC
    Update

    The fix has been released, test calls are working as expected. Please reach out to us if you continue to experience any issues

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified an issue with non-english calls in Ava that is causing Ava to fail. Calls are being transferred to dispatchers, no call has been dropped. We are currently working on a fix

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue that appears to be impacting all non-english ava calls. Calls are being transferred to dispatchers, no calls have been dropped.