Aurelian - Issue with post-task processing – Incident details

All systems operational

Issue with post-task processing

Resolved
Major outage
Started 7 days agoLasted 26 minutes

Affected

AI Agent

Major outage from 4:40 PM to 4:41 PM, Partial outage from 4:41 PM to 4:50 PM, Operational from 4:50 PM to 5:06 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Agent is now back on and operational. Will continue monitoring closely.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    All agents have been placed into passthrough mode -- all calls are ringing through to dispatch as expected.

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.