Aurelian - A subset of CORA calls is failing. – Incident details

This incident has been resolved, all Cora services have recovered. Please reach out to us if you continue to experience any issues

Our upstream infrastructure provider has implemented a fix, and our error rate is recovering - we are continuing to monitor.

This incident was impacting transcribing call audio for Cora calls, which would prevent the widget from showing. There was no impact to the audio flowing on the calls themselves, and no impact on Ava calls.

We identified an issue with one of our downstream services that is affecting CORA’s reliability.

Approximately 20% of CORA calls are failing. This incident is not impacting AVA calls.