Aurelian - Increased Transfer and Error Rates – Incident details

All systems operational

Increased Transfer and Error Rates

Resolved
Degraded performance
Started 6 months agoLasted about 14 hours

Affected

AI Agent

Degraded performance from 5:00 AM to 6:30 AM, Operational from 6:30 AM to 9:00 AM, Degraded performance from 9:00 AM to 10:30 AM, Operational from 10:30 AM to 3:00 PM, Degraded performance from 3:00 PM to 6:30 PM

Updates
  • Resolved
    UTC
    Resolved

    The permanent fix has been deployed.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Identified the root cause with one of our providers and started working on the permanent hotfix.

  • Investigating
    UTC
    Investigating

    We started seeing another spike in the transfer rate.

  • Resolved
    UTC
    Resolved

    We put up another hotfix to mitigate the issue.

  • Investigating
    UTC
    Investigating

    We started seeing the spike again despite having deployed the hotfix

  • Resolved
    UTC
    Resolved

    We put up a hotfix which mitigated the issue. Closely monitoring.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.